How concerns about children and adults at risk are reported and managed.

How to share feedback, raise a complaint and understand how your concerns will be handled.

How to request support with learning and assessment, including adjustments for individual needs and consideration of exceptional circumstances.

Information about bookings, payments, cancellations, transfers and candidate responsibilities.

Safety arrangements and expectations for candidates, trainers and organisations during training.

Our approach to fair treatment, inclusive training and supporting candidates from different backgrounds.

How to request a review of an assessment decision and follow the appeals process.

How concerns about the integrity of training, assessment and course administration are reported and handled.

How we collect, use, store and protect your personal information.